Platform basics
Jibanex App presents a polished workspace for configuring and supervising your trading automation. This channel covers broad questions about navigation, policies, and how to access your account.
Reach Out to Jibanex App
Here's how to connect with Jibanex App for general questions. For consistency and routing, inquiries register through the Sign Up flow.
Submitting your inquiry
To reach us, begin at the Sign Up page and finish the onboarding. You can include your message there so it routes with the right context.
Reply timelines
Expect a response within one to two business days. Messages sent after hours are picked up on the next business day.
How we route inquiries and what to share
Submitting through Sign Up ensures your message remains tied to the correct account context and language preference.
Suggested details
Include a clear subject and a brief description of your need: the page you were viewing, the device you used, and any on-screen messages. This speeds up the process and reduces back-and-forth.
- Page identifier (e.g., Login, Sign Up, or a policy page)
- Estimated time of occurrence
- Browser and device details
What we can assist with
We can help with account-access steps, navigation questions, and policy-page clarifications via the Sign Up inquiry channel.
What we do not require
Avoid sharing sensitive personal data beyond what’s needed for registration. Keep your message focused on the question and relevant page context.
Route inquiries through Sign Up
For faster routing and consistent handling, submit general inquiries within the Sign Up flow.
